PRIVACY POLICY

OUR PROMISE TO YOU IS TO 

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• To hold your data securely
• To share your data only with your consent
• To use your data to tailor the information we provide, arrange your travel plans, and improve our services
• To give you control by allowing you to update, delete, or access your data

Please read the following information carefully. If you are booking on behalf of others, you are responsible for ensuring that they are aware of the contents of this Privacy Policy and that they consent to you sharing their personal data in order to make a booking or enquiry.

This policy is available in English only to ensure universal clarity and consistent application. By making a booking or enquiry, you agree to the transfer, storage, and processing of personal data with relevant parties as necessary for us to fulfill our obligations, provide our services, and carry out our contract with you.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy. If you do not agree with this policy, we are unable to accept your booking, and you should refrain from using this website.

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WHY WE COLLECT PERSONAL INFORMATION & WHAT WE USE IT FOR

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We collect personal information to provide you with the travel services you request and to ensure a smooth and safe travel experience. The types of personal data we collect may include:

• Full name
• Address
• Email address
• Telephone number
• Date of birth
• Personal travel preferences and arrangements
• Passport details (as required for travel bookings, check-in, visas and security purposes)

We collect this information in order to respond to enquiries, fulfil your booking and manage your travel arrangements effectively. In doing so, we only collect, process, use, share, and store your personal information where we have a valid legal basis — typically to enter into or perform a contract with you.

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What We Use Collected Information For

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We use the personal information you provide in order to:

• Fulfill our contract with you and manage your booking or intended booking, including processing your reservation and sending your itinerary and other relevant details.
• Manage your broader travel or service requirements — for example, by liaising with and transferring your data to airlines, accommodation providers, service providers, or travel facilitators to ensure your travel arrangements run smoothly and to minimize any potential disruptions. This applies to services provided directly by us or through third parties.
• Process payments for your booking, handle refund requests, and carry out necessary accounting or audit-related tasks.
• Personalize the services and offers you receive — for instance, by considering your previous travel experiences, transactions, and preferences to tailor our products and services to your profile.
• Communicate and interact with you throughout your travel journey, as well as respond to any questions or queries you submit to us.
• Share relevant information with airlines, accommodation providers, and other travel-related parties to enhance your travel experience, address your preferences, or manage compliments and complaints.
• Improve the products and services we offer and support the development of new ones.
• Conduct customer satisfaction surveys to better understand how we can continue improving our offerings. These surveys may involve collecting personal feedback regarding your experience with us.
• Market our products and services to you, provided you have opted in to receive such communications.
• Manage internal business functions, including system testing, IT maintenance or development, staff training, benchmarking, and performance measurement.
• Use your information where necessary for our legitimate interests as a commercial organisation, always ensuring your rights and interests are appropriately protected.

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Customer Service

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If you have any questions about our products or services, or wish to share a compliment or complaint, we may need to collect certain personal information from you — including your contact details — in order to respond to your query and provide the appropriate support.

We collect this information when you:

• Email us
• Call our customer service or reservations line
• Contact us via other communication channels, such as social media or online chat tools

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Digital Services

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When you visit our website, follow us on social media, or use/subscribe to any of our digital services for correspondence or bookings, we collect certain information about your device, your interactions with our website, and other data necessary to process your requests.

This information is collected to:

• Arrange the travel and related services you are requesting
• Improve your digital experience with us
• Ensure the functionality and security of our digital platforms

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Legal, Compliance & Regulatory Requirements

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We process your personal information to meet our legal, regulatory, and compliance obligations. This includes responding to valid legal claims, subpoenas, or regulatory orders, as well as protecting our property, rights, and interests — and those of our clients, partners, and third parties.

We may also process your personal information for the purposes of crime prevention and detection. This includes:

• Fraud prevention related to online payments
• Identity verification
• Credit checks and credit scoring
• Accounting and audit purposes

All such processing is carried out in accordance with applicable laws and regulations.

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INFORMATION CATEGORIES AND THEIR USES

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Special Category Personal Information

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In some cases, we may need to collect more sensitive personal data — such as information about medical conditions, disabilities, or special requirements (e.g. dietary requests that may indicate religious beliefs) — in order to accommodate your specific needs related to a booking or service.

We do not routinely collect special categories of personal information. Where we do, we take care to minimise both its collection and use, and we handle it with an elevated level of care and protection. This information may be shared with third parties that support our business operations or that help facilitate your booking or travel arrangements.

By providing us with special category personal information — either for yourself or for others in your travel party — you confirm that you do so voluntarily and with the full consent of all relevant individuals for us to use this information for the purposes for which it was collected.

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Third-Party Information

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We may collect your personal information from third parties who are authorised to share it with us. These may include:

• Travel agents
• Individuals making a booking on your behalf
• Travel companions or coordinators
• Promotion partners
• Social media platforms and other digital services

We may also collect your personal information if you are referred to us by someone who believes you may be interested in our products or services. In such cases, we ask the referrer to confirm that you are happy to be contacted by us.

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Payment Information

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The personal information we collect depends on your chosen method of payment (e.g. credit card, bank transfer, or cash). For example, when you pay by credit card, we may collect the cardholder’s name, billing address, card number, expiry date, and CVC code.

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Device Information

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We may capture your interactions with our website and booking process through various tools to identify errors or issues and to ensure your customer experience meets expectations. In all cases, we handle your information responsibly, in a way that is proportionate and respects your privacy rights.

• Examples of Personal Information Collected: Browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and how you interact with the Site.
• Purpose of Collection: To load the Site accurately for you and to perform analytics on Site usage to optimise our services.
• Source of Collection: Automatically collected when you access our site through tracking technologies such as cookies, log files, web beacons, tags, pixels (excluding Meta Pixel), and Google Analytics.
• Disclosure for Business Purposes: Any information shared is done so with our marketing and website development partners (Studio Ardour) to support an optimized user experience and effective marketing efforts.

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Booking Information

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• Examples of Personal Information Collected: Name, address, date of birth, payment information (including credit card numbers), telephone number, personal travel arrangements, passport details, email address, and phone number. In some cases, we may also collect sensitive personal data such as medical conditions, disabilities, and special requirements (e.g., dietary requests that may disclose religious beliefs).

• Purpose of Collection: To provide products and services to you, fulfil our contract, arrange travel, ensure your medical and personal requirements are met for your safety, assist with check-in and security, process payments, provide invoices and booking confirmations, communicate with airlines, accommodation providers and other parties involved in your journey about your experience, preferences, compliments or complaints, communicate directly with you, screen bookings for potential risk or fraud, and — where you have opted in — send information or advertising related to our products or services.
  
• Source of Collection: Collected directly from you.

• Disclosure for Business Purposes: Shared with airlines, service providers, and travel facilitators who help manage your booking and travel arrangements, including services provided by third parties working with us, to minimize disruption.

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Customer Support Information

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• Examples of Personal Information Collected: Name, contact information, and details related to your booking or travel arrangements.
• Purpose of Collection: To provide effective customer support.
• Source of Collection: Collected directly from you.
• Disclosure for Business Purposes: Shared with related third parties, airlines, and service providers to ensure satisfactory customer support.

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REGARDING MINORS VISITING THE WEBSITE

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The Site is not intended for individuals under the age of 21, as making a booking or reservation constitutes a legally binding contractual agreement. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.

‍info@hopeafricanadventures.com 

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MARKETING & ADVERTISING 

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We will only send you marketing communications in accordance with your marketing preferences. We may contact you by email, social media, or through other communication channels that we believe you may find helpful. If, at any time, you would like us to stop sending you marketing materials, please contact us or use the relevant “unsubscribe” or “unfollow” option available on each platform we use for this purpose.
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As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
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Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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Meta & Meta Pixel: We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with Meta. We collect and share some of this information directly, and in some cases through cookies or similar technologies (which you may consent to depending on your location). Read more about how Meta uses your personal information here: https://www.facebook.com/privacy/policy/.
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Mailchimp: We use Mailchimp to market our services and products to subscribers who have opted in via signup forms, check-in forms, accepted meeting requests, or other opt-in methods. This service is subject to our privacy policy, and personal information shared with Mailchimp is securely stored on their servers. Learn more about how Mailchimp uses your personal information here: https://www.intuit.com/privacy/statement/ and their security practices here: https://mailchimp.com/about/security/

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Opting Out of Targeted Advertising
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You can opt out of targeted advertising by using the opt-out links provided by the services we use.

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous

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Your Rights

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• General Data Protection Regulation (GDPR): If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, request that it be corrected, updated, or erased, and to port your data to a new service. To exercise these rights, please contact us using the contact details at the end of this policy.
• California Consumer Privacy Act (CCPA): If you are a resident of California, you have the right to access the personal information we hold about you (also known as the ‘Right to Know’), request correction, updating, or deletion of your personal information, and to port your data to a new service. To exercise these rights, please contact us using the contact details at the end of this policy.

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COOKIES

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A cookie is a small file containing information that is downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login details and region selection). This means you don’t have to re-enter this information each time you return to the Site or navigate between pages. Cookies also provide us with insights into how visitors use the website — for example, whether it’s their first visit or they are frequent users.

We use the following cookies to optimize your experience on our Site and to provide our services:

Cookies Necessary for the Functioning of the Site

• Webflow: We use both session and persistent cookies via Webflow. Session cookies enable us to uniquely identify your browser during your logged-in session and to process online transactions. These cookies are deleted when you close your browser or turn off your device.
• Google Analytics: We use Google Analytics to understand how visitors use the Site. To learn more about how Google uses your personal information, visit Google Privacy Policy. You can opt out of Google Analytics here: Google Analytics Opt-Out.

The duration a cookie remains on your device depends on whether it is a “session” or “persistent” cookie. Session cookies last only until you end your browsing session, while persistent cookies remain until they expire or are deleted. Most cookies we use are persistent and expire between 30 minutes and two years after being stored on your device.

You can control and manage cookies through your browser settings. Please be aware that blocking or deleting cookies may negatively affect your experience and prevent full access to parts of our Site.

Most browsers accept cookies by default, but you can choose to reject cookies via your browser’s “Tools” or “Preferences” menu. For detailed guidance on managing cookies, refer to your browser’s help section or visit All About Cookies.

Please note that blocking cookies does not necessarily prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain data used by these third parties, please follow the instructions in the “Behavioural Advertising” section above.

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Do Not Track
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Please note that, due to the lack of a consistent industry standard for responding to “Do Not Track” signals, we do not change our data collection or usage practices when we detect such signals from your browser.

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CHANGES

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We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

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CONTACT

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For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at info@hopeafricanadventures.com or by mail at:

5318 Weslayan Street #1048
Houston, Texas 77005
United States

Last updated: 01 September2025

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.